When a trip is cancelled, Hooker Booker will return the deposit made at the time of booking. If the customer cancels, the deposit will go to the captain. If the captain cancels, the deposit will be returned to the customer.
Customer Cancels Trip
In the event a customer requests to cancel their trip, their request will be processed according to the booked captain’s cancellation policy…if the captain has one. If the captain does not have their own cancellation policy, Hooker Booker’s cancellation policy takes precedence. The captain’s personal cancellation policy will be available on their listing page. If the customer breaches the captain’s cancellation policy, the captain will receive the funds they paid online at www.hookerbooker.com during time of booking. This does not apply to cases of bad weather or extenuating circumstances when customers are eligible for a full refund or able to rebook their trip with the same captain, for the same trip and price within 6 months without paying another deposit if the money wasn’t refunded to the customer.
Captain Cancels Trip
If the captain cancels the trip, the customer is entitled to a 100% refund.
Bad Weather
As safety on board is of the utmost priority, cancellations due to bad weather are 100% penalty-free and are allowable for 100% refund or the ability to rebook their trip with the same captain, for the same trip and price within 6 months without paying another deposit.
Mechanical Issues
Captains have an obligation to contact Hooker Booker in the case of mechanical issues. In the case of having to cancel or decline a booking due to a mechanical issue, captains will be able to do so penalty-free if Hooker Booker is notified of the issue immediately. Captains will have the option to cancel the trip completely or rebook the customer without paying another deposit if the money wasn’t refunded to the customer.
